Our collection strategy is based on using a combination of electronic skip tracing, letters, direct telephone, and on site communications. Our experience shows that these are the most effective methods of collection. This collection strategy is coordinated by the integration of several state-of-the-art computer systems and implemented by a well-rounded team of highly dedicated and experienced debt collectors.
Although we take great pride in an outstanding collection rate, special care is taken at all times to ensure our staff handles your customers in a diplomatic manner. Our staff knows how to maintain good relations with your clients while seeing to the recovery of your assets.
LM&M will take a close look at your collection needs and develop the most effective system of recovery based on an individual case. We have refused to streamline accounts onto a collection floor as most agencies do. This means we look at every account individually, determining the most effective method of recovery and assigning that account to the most qualified and experienced collector. This system both increases liquidation rates as well as protects our clients interests. Your accounts will never be worked by a collector with less than five years of collection experience.